Policies

Postage and Handling:

A flat postage charge rate applies, no matter how large or small your order. The charge is $12.00 for standard parcel postage. Tracking numbers are supplied for all orders.

Please ensure your delivery address is correct. Returned parcels, due to incorrect addresses, will require postage to be re-paid to be re-sent, or the order can be refunded, minus the delivery charge.

Orders are normally posted daily Monday to Friday, except Western Australian Public Holidays.

All orders are packed and posted within 3-5 business days, on a first in, first out basis.

The Little Craft House is located in outer metro, Western Australia. Standard parcel postage can take up to the full 7-10 business days advised by Australia Post, longer in peak periods. Please see the Australia Post website for more specific delivery time frames. As tracking numbers are supplied for all orders you can track your delivery at any time.

If you have any concerns or queries regarding delivery of your order, please contact us.

For urgent orders requiring ASAP dispatch, please contact us prior to placing an order.

Pricing:

All prices stated on this website are exclusive to purchases through this site.

Where applicable, as stated in relevant listings, colour substitutions are not available.

GST is included in all listed pricing.

Returns:

If you find there is an issue with your order when received, ie: received wrongly or short supplied, damaged or faulty goods please contact us ASAP. Please supply the details of the fault and if possible images.

Change of mind returns are not available for sale stock. Please consider this prior to purchase.

Parcels returned due to non-collection from the Post Office by the customer will be refunded, minus the original postage cost (eg - the product cost only) and any applicable on-charges received by The Little Craft House to receive the parcel back (eg - Australia Post sometimes charge the delivery costs to return the item).

Unless otherwise agreed, all postage charges are the buyers responsibility.